Features

Everything a support team does.

Every feature on every plan, on the cloud or on your own servers.

Shared inbox

One queue for every mailbox.

Email from every address you answer becomes a ticket with an owner and a status.

Read the guide

MarginInboxAll open

OllieSearch⌘KNew ticket

All open3637

3637 tickets2122awaiting reply2urgent3overdue2due soon

Lukas WeberCover came loose on my A5 notebookHi, the linen cover on the notebook I ordered last week is coming off at the spine. Order #M-20417.SPnow

Noah FischerLive chatShared notebook won’t open on iPhoneios1 newOllie is replyingIt just spins after the update. Other notebooks open fine.now

Hugo MoreauWants a personJBCharged twice for my upgradebillingrefund2 newWith Jonas2m 04sJonas is replying2m 11sIs anyone there?JB2m

Katrin VogelPRSynchronisierung zwischen iPad und Mac hängt18mHallo Margin-Team, seit dem letzten Update werden meine Notizen nicht mehr synchronisiert.8m

Elena RossiS3Can’t export notebook to PDF25m overWhen I export our “Client brief” notebook, the images are missing from the PDF.MC14m

Freya NilsenAPI returns 429 when syncing notesHi Freya, thanks for the request log. The limit you’re hitting is per endpoint, not per key.PR22m

Paula MartinsKeyboard shortcuts on WindowsOn Windows every shortcut uses Ctrl where the Mac uses Cmd, so Ctrl K opens search.31m

Tom BeckerInvoice address for Germany34mWe moved offices, so the next invoice needs our new address in Berlin.SP48m

Chloé DuboisLive chatFeature request: nested tagsThanks! Nested tags would make the sidebar so much calmer.1h

Kenji MoriS2Notes missing after restoring a backup1h 10m overI restored yesterday’s backup and two notebooks from last week are gone.JB2h

Ana SouzaChange billing emailHi Ana, done. Invoices now go to [email protected].SP3h

Lucía FernándezNo puedo exportar mi cuaderno a PDFHola, desde ayer no puedo exportar mi cuaderno «Proyecto Marbella» a PDF.MC4h

Mia JohanssonHandwriting search misses wordsSearch finds typed notes fine, but most of my handwritten pages never show up.5h

Leon WagnerSSO with Okta on the Business planDoes the Business plan support SAML sign-in through Okta?PR6h

Grace LiuCan I change the paper in my order?I ordered the dotted A5 but meant to pick the squared one. Not shipped yet, I hope.8h

Omar HaddadDiscount for a class set of notebooksI teach a class of 28 and would like a notebook for each of them.SP1d

Live chat

Chat that knows when to step aside.

Ollie answers first. A person joins the moment someone asks.

Ollie

AI that writes like your team.

Drafts, summaries and translations, from your own replies and articles.

Read the guide

MarginInboxAll open#2465

OllieSearch⌘KNew ticket

All open37

Lukas WeberSP3m

Cover came loose on my A5 notebook

Hi, the linen cover on the notebook I ordered last week is coming off at the spine.

Noah FischerLive chat3m

Shared notebook won’t open on iPhoneios

It just spins after the update. Other notebooks open fine.1 newOllie is replying

Hugo MoreauWants a personJB5m

Charged twice for my upgradebilling

Is anyone there?2 newWith Jonas5m 01s

Katrin Vogel11m

Synchronisierung zwischen iPad und Mac hängt

Hallo Margin-Team, seit dem letzten Update werden meine Notizen nicht mehr synchronisiert.15m

Elena RossiMC17m

S3Can’t export notebook to PDF

When I export our “Client brief” notebook, the images are missing from the PDF.28m over

Freya NilsenPR25m

API returns 429 when syncing notes

Hi Freya, thanks for the request log. The limit you’re hitting is per endpoint, not per key.

Paula Martins34m

Keyboard shortcuts on Windows

On Windows every shortcut uses Ctrl where the Mac uses Cmd, so Ctrl K opens search.

Tom BeckerSP51m

Invoice address for Germany

We moved offices, so the next invoice needs our new address in Berlin.31m

Chloé DuboisLive chat1h

Feature request: nested tags

Thanks! Nested tags would make the sidebar so much calmer.

4 / 37#2465Synchronisierung zwischen iPad und Mac hängtOpenNormalSolve

Today

KVKatrin Vogel[email protected]TranslateTranslating8:52 AM

Hallo Margin-Team,

seit dem letzten Update werden meine Notizen nicht mehr zwischen iPad und Mac synchronisiert. Seit gestern zeigt das iPad „Synchronisierung pausiert“, und neue Notizen vom Mac kommen dort nicht an.

Ich habe die App und das iPad schon neu gestartet. Können Sie sich das bitte ansehen?

Viele Grüße
Katrin Vogel

Translated from German·Show original

Hello Margin team,

since the last update my notes no longer sync between my iPad and Mac. Since yesterday the iPad has shown “Sync paused”, and new notes from the Mac don’t arrive there.

I’ve already restarted the app and the iPad. Could you please take a look?

Best regards
Katrin Vogel

MCMaya Chento [email protected]Sent9:03 AM

Hallo Katrin,

danke für Ihre Nachricht, und entschuldigen Sie die Unannehmlichkeiten. Meistens hilft es, sich auf dem iPad ab- und wieder anzumelden. Dadurch startet eine neue Synchronisierung.

Falls das nicht reicht, öffnen Sie Einstellungen, Synchronisierung und wählen Sie Jetzt synchronisieren.

Viele Grüße
Maya

ReplyNoteTo [email protected]Cc / Bcc

Write a reply. Type / for saved replies.

Hallo Katrin,

danke für Ihre Nachricht, und entschuldigen Sie die Unannehmlichkeiten. Meistens hilft es, sich auf dem iPad ab- und wieder anzumelden. Dadurch startet eine neue Synchronisierung.

Falls das nicht reicht, öffnen Sie Einstellungen, Synchronisierung und wählen Sie Jetzt synchronisieren.

Viele Grüße
Maya

AISend

Based onSync is paused or stuck

Drafting a replyStop

Knowledge base

Answers customers find themselves.

Write an article once. It powers your help center and Ollie.

Read the guide

MarginKnowledge baseWorking offline

OllieSearch⌘KNew ticket

Knowledge base/SyncDraftPublishedSaved 2 minutes agoUnsaved changesSavingSaved just nowViewDraft from ticketsSave draftSave draftSavePublishPublish

Working offline

Keep writing on a plane or a train. Everything syncs when you're back online.

Margin keeps your notebooks on your device, so you can open, write and sketch without a connection. Your changes sync the moment you're back online.

Make a notebook available offline

Open the notebook's menu and turn on Available offline.
Wait for the check next to its name. The notebook is now on this device.
Do the same on each device you write on.

Field notesClient briefRecipesReading list

Notebooks you haven't opened in 30 days leave the device to save space. They stay safe in your account and download again the next time you open them.

Automations and SLAs

Rules that run before anyone looks.

Route, tag and prioritise on arrival, with targets that warn before they break.

Read the guide

MarginSettingsAutomation

OllieSearch⌘KNew ticket

Automations

Refund requests to Billing

Ran 412 timesRan 413 times

DeleteSave

NameRefund requests to Billing

When

A ticket is created

If all of these match

IfMessage textcontainsrefund

Add condition

Then

DoAdd tagrefund

DoAssign to teamBilling

DoSet priority toHigh

Add action

Reports

The numbers support runs on.

Volume, reply times, SLAs and satisfaction, by channel and by agent.

Read the guide

MarginReports

OllieSearch⌘KNew ticket

ReportsCompared with the previous 30 daysLast 30 days

Created787790↑4%

Solved777↑6%

Open now41Right now

First response38m↓12%Median

Resolution5h 12m↓8%Median

CSAT4.7/ 5↑2%212 ratings

SLA breached4↓50%

Volume over time

Tickets created and solved each day

CreatedSolvedChartTable

Daily average

26.226.3created a day

Busiest day

40Mon, Sep 28

Solve rate

98%solved of created

Mon, Sep 21

38Created

32Solved

Mon, Sep 28

40Created

33Solved

Sat, Oct 3

12Created

13Solved

Backlog

Open work right now, by status

Open work

41tickets

Unassigned

922%

Open2663%
Pending1127%
On hold410%

By channel

Tickets created in the period

Email49062%
Chat21327%
API476%
Portal405%

By severity

Tickets created in the period

S1Sev 1142%
S2Sev 2618%
S3Sev 314218%
S4Sev 416821%
No severity40551%

By priority

The 50 most recent open tickets

Urgent410%
High922%
Normal2151%
Low717%

By label

The 50 most recent open tickets

Bug1135%
Sync826%
Billing723%
Export516%

API and webhooks

The API is the product.

Everything the app does, over REST, with signed webhooks for every event.

Read the guide

MarginSettingsWebhook

OllieSearch⌘KNew ticket

Webhooks

https://hooks.margin.app/opendesk

Internal event bus

ActiveFailingActiveSend test event

Delivered

98%

Failed

Avg response

318 ms

Last delivery

16mnow

ticket.updatedticket.createdticket.updatedmessage.created

Events

3 events subscribed

ticket.createdticket.updatedmessage.created

Recent deliveries

The last 50 attempts. Failures are retried automatically.

AllFailed 1

StatusEventResponseDurationAttemptsWhen

Deliveredmessage.created20096 ms1now

PendingDeliveredticket.updated503200412 ms188 ms12now

Deliveredticket.created200143 ms1now

Deliveredticket.updated20097 ms116m

Deliveredmessage.created200126 ms141m

Deliveredticket.created200531 ms11h

Deliveredticket.updated200874 ms22h

Deliveredmessage.created200209 ms13h

Deliveredticket.created200509 ms13h

Deliveredticket.updated200725 ms14h

Give every customer a calm, good answer.

Start on the cloud in a minute, or self-host it tonight. It is the same code either way.

Start free

$curl -fsSL https://opendesk.sh/install.sh | sh